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Shops lose 88% of customers due to poor service
Despite an overwhelming preference for in-store shopping, consumers are being turned off to high street retail by low customer service levels, new research released today reveals. In a survey conducted...
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How Zappos became Zappos
Great video about Zappos, how their business model has changed over time and how they are continuing to develop. Key areas: Repeat customer Word of mouth Focus on customer satisfaction Employee...
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